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Customers Should KNOW:

Our Customers Should Know:

Our Obligation:  Is to you, our customer only.  The insurance company is obligated to you as indemnifying you per your insurance policy and Ohio Law.  If you are a claimant, the insurance company at fault is obligated to restore your vehicle to its pre-accident condition and costs involved in that process according to Ohio Law. 

 


NEWS

 

An Estimate:  Is a baseline starting point to initiate repairs.    Vehicle may have to be disassembled to accurately assess the damage.  Each damage repair is unique.  Discovered hidden damage or additional needed parts will be added as they are discovered to the repair bill.

Our Labor Rates:  Are based on data collected via our database on direct costs as well as overhead costs involved in running a viable collision repair business.  We do not collect data on other shops rates to establish our rates as this practice would possibly be considered a violation of Federal Law.  Ohio Law states “reasonable” as the reimbursement of a labor rate as well as case law.

Your Rights:  You are “the boss”.  Ohio Law clearly states that it’s the consumer’s choice in vehicle collision repair.  Your insurance policy comes second.  Your insurance company cannot require you to go to a particular shop. If you choose us to repair your vehicle, your insurance company owes you the full costs of repairs (less your deductible, if applicable).  You do not have to get more than one estimate.

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